Safety & hygiene at Hotel Kiendl

Current information about the Coronavirus

Dear guests and friends,

After a long time of waiting, we are very pleased to welcome you to the Hotel Kiendl in South Tyrol. We have developed a complete hygiene concept so that you feel completely comfortable and safe with us. Holidays are a bit different, some things maybe new. Where necessary, we adapt our services and facilities to security measures. We are pleased to present you our measures for a flexible and carefree holiday.

We have adapted our cancellation conditions to the circumstances.

Measures
FAQ – Holiday 2020

Our measures

Reception and Check-In
  • Check-In: You have the possibility to send us your data already from home. Your data will be entered, the room card will be disinfected and all information will be prepared for you.
  • Check-Out: the day before your departure you will receive the invoice overview, payment can be made cashless.
  • As a family business, a member of our family will always be present for all your concerns and questions. We take full responsibility in our hotel business with regard to a safe handling of the Covid-19 situation and personally guarantee the correct implementation of all hygiene and safety measures during a hotel stay.
  • On request and if necessary, we will be happy to organise a doctor's appointment or quick test for you at the private clinic St. Anna in Merano-Maia Alta (5 minutes' drive away).

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Your room
  • The room is disinfected on your arrival with high quality ozone equipment.
  • Previous cleaning with colour-defined cloths is maintained and clean cleaning cloths are used for each room. Steam cleaners and virucidal disinfectants are also used.
  • As a small welcome present you will receive a free face mask, gloves and a small disinfection bottle.
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Cleaning
  • all public facilities such as reception, dining rooms and terrace, elevator are well ventilated and cleaned several times a day and - where provided - disinfected with ozone
  • all sensitive points of contact such as handrails and elevator switches are disinfected several times a day
  • In the entire hotel area (indoor and outdoor), disinfectant dispensers are at your disposal at any time.
  • Our laundry is washed and disinfected at high temperature within the hotel.
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Our staff
  • The use of face masks or face visors and - where necessary - gloves are part of our Covid-19 etiquette, as are frequent and thorough hand washing and the responsible use of cleaning and disinfection measures.
  • At the start of work, all employees are subjected to a body temperature check.
  • All employees are comprehensively trained on all measures.
  • An additional employee is hired in the cleaning area.
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Breakfast and dinner
  • In our spacious restaurant area with its large garden terrace (weather-independent with fixed roofing), in the dining room and our two "Stuben", every guest will find his or her "favourite spot" with a reserved table - within the legally required safety distance.
  • Breakfast: at our cooled buffet on the garden terrace behind plexiglass (not accessible for the guest) you will find all products as before. A trained employee "accompanies" the guest through the buffet and hands out the desired products.
  • Tea and coffee drinks as well as egg dishes are served at the table.
  • Evening menu: unchanged in quality, regional and seasonal, but as far as possible we serve at the table and do without buffets.
  • Salads and antipasti: an alternative to the usual buffet is in preparation.
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Pools and sauna
  • our indoor and outdoor swimming pool will be open for you
  • new 2020: enlarged sunbathing lawn: all sunbeds are placed at extra-large distances
  • The infinity outdoor pool is further treated with salt and additionally chlorinated for safety
  • Disinfectant dispensers are available for indoor and outdoor use.
  • New 2020: Fitness room - access is limited.
  • Sun loungers are disinfected, new towels are available.
  • If you would like to use the sauna (90 degrees) please schedule an appointment
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Holiday 2021

Some concrete thoughts and FAQs, collected by Barbara Winkler

Hiking tours

Maybe now is the right time to keep well-tried hiking trails in good memory and to discover NEW PATHS, away from the highly frequented and narrow "Waalwege" or the "Meraner Höhenweg".
We would be happy to give you personal tips and experiences.

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Which hotel facilities are not available? (Status: October 25th, subject to change)
  • we are not allowed to activate the air conditioning in the dining rooms (but the air conditioning in the room may be switched on)
  • The reception is closed from 12 2 p.m. for sanification reasons
  • The steam bath
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Do buses/trains/mountain railways run normally?

Yes, compared to 2019, there are little to no restrictions. It is still mandatory to wear a face mask in public means of transport.

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Will the mountain huts be open?

Many mountain huts will open in the next days and weeks.
It is possible that a few huts where it is simply no longer financially viable (e.g. due to expensive leases and poor visitor forecasts for this summer) may not open.

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