Everything you need to know about your holiday in Merano

Terms & conditions
Travel cancellation cover

Our cancellation policy for 2021

For reservations from 20th march until 27th June 2021

a free cancellation is possible until 72h before arrival, after that 90% of the travel price will be charged (no show / anticipated check out). For further details please contact our reception team.

For reservations from 27th June until 7th November 2021

a free cancellation is possible until 14 days before arrival, after that 90% of the travel price will be charged (no show / late arrival / anticipated check out). For further details related to Covid19 and our cancellation policy please contact our reception team.

For reservations from 26th December until 6th March 2022

  • up to 1 month before arrival: no cancellation fees
  • 30-15 days before arrival: 50% of the accomodation price
  • 14-8 days before arrival: 75% of the accomodation price
  • 7 days before arrival, late arrival or early departure: 90% of the accomodation price
    early departure: 100% of the accomodation price.
  • For further details please contact our reception team.

Terms and conditions

  • "Hotel guests only": all hotel facilities are available exclusively to our guests with reservation.
  • The prices are per person and night including half board (breakfast and evening menu). The local tax of 1,60 Euro per person (from 14 years) and night from 01.01.2020 is not included. Surcharges for short stays on public holidays are possible.
  • Arrival: Your room is ready for occupancy from 4 pm. We kindly ask you to check in with a valid identity card or passport of all persons. You are welcome to let us know your planned arrival time in advance. If you should arrive after 18 o'clock, we ask you to give us a short notice by telephone.
  • On the day of departure we ask for the room to be vacated by 10 am.
  • There is no refund for breakfast or dinner not taken and for unused services within the confirmed total price.
  • Room request: We ask for your understanding that we cannot confirm room numbers and floors. Of course we guarantee the booked room category.
  • Table request: We ask for your understanding that we cannot confirm table numbers. We are happy to meet your wishes on site according to availability.
  • The floor plans are schematic, small constructional deviations or deviations in the furnishings or orientation are possible.

Reservations and deposit

  • Reservations are binding: after your written booking with your address, after our written confirmation and after receipt of payment of the deposit in the indicated amount and within the indicated period.
  • Deposit of 30% of the total amount (unless otherwise stated in your holiday confirmation) within the specified period:
    - by direct debit with credit card
    - or by bank transfer to the following bank account:
      Raiffeisenkasse Meran, Hotel Kiendl
      IBAN: IT 83 N 08133 58590 000309002278
      SWIFT/BIC: RZSBIT21919
  • Travel cancellation insurance: You are certainly looking forward to your well-deserved holiday! Unfortunately, a lot can happen before arrival and during your holiday. Take precautions, avoid additional unpleasant cancellation costs and take out travel cancellation insurance.
  • Payment of the hotel bill in advance: bank transfer to our business account or credit card debit
  • Payment of the hotel bill on the spot: with EC card, VISA, Mastercard or cash (according to Italian regulations) are possible. We do not accept BUSINESS-Cards, miles&more, American Express or Diners. We are at your disposal for further information.
  • Discounts: please understand that we do not grant any special or early booking discounts outside the specified offer weeks. Hotel Kiendl offers high quality holidays at the best price with direct booking.
  • For single use of a double room, a surcharge is charged, on average 1.5 to 1.8 times the daily rate.

Culinary and restaurant

  • Please understand that we can only respond to allergies and intolerances to a limited extent and by prior arrangement already at the time of your enquiry, as well as during a hotel stay. We do not offer vegan or gluten-free meals.
  • Our restaurant is open in the evenings for guests with half board, we do not offer an à la carte service for reservations with breakfast. Participation in the evening menu is possible subject to availability, pre-booking and a fee.


  • We can only be held liable for damage that occurs during the use of the hotel's indoor and outdoor facilities, during hikes and other hotel events within the scope of the existing liability insurance. The place of jurisdiction is Italy.
  • Subject to changes, typesetting and printing errors. With this online price list, all other price quotations (print media or other price sources) lose their validity. VAT adjustments are possible without prior notice.

Travel cancellation cover

Plan your holiday with our travel insurance

You can find the travel cancellation protection for your South Tyrol holiday in our hotel in Merano here. Remember that something can always happen and that insurance will save you unnecessary costs.

For all Seasons we therefore strongly recommend our Travel Cancellation Insurance for your holiday in South Tyrol!

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