Your holiday in the region of Meran

When can I check in?
Your room will be ready for you starting from 2pm on the day of arrival. Please have a valid ID or passport of all people travelling with you ready for check-in. Our reception is open until 6pm (on Tuesdays until 5pm).

What should I do if i arrive at the Kiendl after 6pm?
No problem - we simply ask you to let us know in advance in case  of a late check-out. Please note, however, that we cannot guarantee a full evening meal should you arrive late.

By what time do I need to check out and leave my room?
We kindly ask you to check out of your room and pay the bill by 10.30am.

Is it possible to pay the hotel bill on the day before my depature date?
Payment is also possible the day before your departure from 8 am to 6 pm. 

Is it be possible to arrange an early check-out on the day of departure, before breakfast?
In case of an early check-out before breakfast, you are welcome to settle your bill the day before. On the day of departure, please use the main exit at reception to leave the hotel. The door will open once when you press the white button on the left of the liding door.

How and when do I receive my South Tyrol Guest Pass?
A few days before your departure you will receive an e-mail for pre-check-in. As soon as you have completed the form, you will receive your South Tyrol Guestpass by e-mail, which will allow you to use public transport in South Tyrol free of charge. If you do not submit the pre-check-in in advance, you will receive the South Tyrol Guestpass at reception on the day of arrival - we will be happy to print it out for you.

How do I come to the hotel by car?
Our hotel is located at Naifstraße 2, 39017 Schenna (please do not confuse this with Naifweg in Merano).
For the last 2 km we recommend using Google Maps, as the new street name is not stored in all navigation systems.
The hotel is located approx. 800 m before the valley station of the Merano 2000 cable car on the left-hand side of the road.
How to get there:
- From the north or south (Brennero/Brenner, Verona, Lake Garda): via the Bolzano Sud/Bozen Süd highway exit, continue via the MeBo expressway→ Sinich → Merano/Meran expressway → continue to Scena/Schenna.
- From the Reschenpass: via Forst on the MeBo → Sinich exit → continue as above.

How do I get to the hotel in Scenna from the train station in Meran?
Our hotel is only a 12-minute drive from Merano train station. The city bus line 1 (Mon-Sat) or 1A (Sundays & public holidays) takes you directly to the bus stop “Meran Einsiedler” - only 80 meters from the hotel. The buses run at least twice per hour. With the South Tyrol Guest Pass you will be able to travel free of charge - we will be happy to activate it for you in advance on your smartphone.
You can find the timetables at this link: You can find the timetables at this link: https://www.suedtirolmobil.info/en/#/
Please note: starting point = Merano bus station, not Merano Maia Bassa

Where can I park my car?
A large parking lot is available to all guests in front of the hotel. The entrance barrier is open daily from 8am to 10pm. Outside these times, the barrier opens automatically from the inside as soon as your vehicle gets close enough to it. To enter the car park outside opening hours, you can use your room card to open the barrier.

What are the reception's opening hours?
From 8am to 6pm (on Tuesdays until 5pm).

When does dinner take place?
Dinner is served between 7pm and 7:30pm in the restaurant area. A table is reserved for you. In the morning, the evening menu will be on your breakfast table so that you can then choose the desired dishes for your dinner.

What does dinner look like?
In the evening, we treat you to a daily freshly prepared 4-course menu that combines Alpine and Mediterranean delights: salads and vegetables, a starter, a choice between two first courses, three main courses (meat, fish or vegetarian), a dessert, as well as a selection of cheeses and ice cream at the buffet. All dishes - from soup to dessert - are made with fresh, regional ingredients, herbs and seasonal fruit from our garden.

When is breakfast served?
Our breakfast buffet is available daily from 7:30am to 10am.

What does breakfast look like?
We serve a wide selection of fresh delicacies every day for breakfast: delicious bread, homemade jams, cheese, bacon and ham from South Tyrolean farms, fresh fruit, muesli, egg dishes à la minute and aromatic coffee. 

Are drinks included in the price?
Drinks are not included in the room rate (except for the welcome drink). Your consumptions will be booked to your room daily. The list of drinks and consumptions of the previous day will ba then available daily on your breakfast table, please sign the receipt. In case of questions, please contact the reception.

What are the opening hours of the bar?
Our bar is open daily from 7am to 12pm and from 3pm to 10pm (except on Tuesdays in the afternoon). In the afternoon, our small, fine selection of desserts & coffee awaits you.

What is the desired outfit for dinner?
For a harmonious dining experience, please dress accordingly. The bathrobe belongs by the pool - we kindly ask you to wear proper attire for dinner, thank you very much!

What dining room are there at the Kiendl?
You will find various areas designed with attention to detail: traditional "stube" with history, a classic and modern dining room and a nature-dining-area with large glass panels that can be opened in summer. 

Do I have a reserved table during my stay?
Yes, a table for breakfast and dinner is reserved for you. Tables are allocated according to room category.

Is it possible to book a table for dinner if I booked at stay with breakfast only?
Yes, dinner can be booked additionally for 59 to 89 euros per person, depending on availability.

When is the day off of the evening restaurant?
Our evening restaurant is closed on Tuesdays. On this day, you will receive a credit of €20 per adult (€10 per child up to 17 years, if there are at least two full-paying adults in the room). This credit is not valid during promotional weeks or in the case of discounts already applied. During the New Year's Eve period from December 20 to January 12, there will be no day of closure.

How do I receive my South Tyrol Guest Pass?
You will receive the South Tryrol Guest Pass during your stay at Hotel Kiendl. It is included in the room price.
A few days before your departure you will receive an e-mail for pre-check-in. As soon as you have completed the form, you will receive your South Tyrol Guestpass by e-mail, which will allow you to use public transport in South Tyrol free of charge. If you do not submit the pre-check-in in advance, you will receive the South Tyrol Guestpass at reception on the day of arrival - we will be happy to print it out for you. 

Which means of transportation can I use with the South Tyrol Guess Pass?
With the South Tryrol Guest Pass you can use all means of public transportation of the South Tyrolean network: Regional trains, local buses, hiking buses, cable cars (Ritten, Kohlern, Mölten, Vöran), Ritten streetcar, Mendel funicular.

Do I have to use my car to explore the surrounding region?
No! With the South Tyrol Guest Pass you can discover South Tyrol in a comfortable, environmentally friendly way and without your own car.

How long is the South Tyrol Guest Pass valid for? 
The pass is valid for your entire hotel stay. You can also use the South Tyrol Guest Pass on the day of departure. 

How does the wellness area look like?
The wellness area includes indoor and outdoor pools with a magnificent mountain panorama, a Finnish outdoor sauna in the Mediterranean garden, a wooden sauna and an indoor steam bath as well as relaxing relaxation rooms with loungers and waterbeds. There is also a Mediterranean garden with sun loungers, romantic cabanas and secluded spots to relax.

When are the indoor and outdoor saunas and steam bath open?
The indoor sauna and steam bath are open daily from 3 pm to 7 pm. Please register at reception 30 minutes in advance. The outdoor sauna is also open daily from 3 pm to 7 pm (no advance booking required).

What are the opening times of the relaxation room and the pool area?
Pools and the relaxation rooms are open daily from 7 am to 7 pm.

How many pools are the at the Kiendl?
A panoramic outdoor infinity pool (4.5 x 12.5 m) with skin-friendly salt water and solar heating (open from April to October) and a panoramic indoor pool (5 x 12 m) with a pleasant water temperature of 29°-31°C are at your disposal.

How are the saunas at the Kiendl?
In the wellness garden you will find a Finnish outdoor sauna (90°C) with automatic infusion every 30 minutes. In the indoor area a wooden sauna (70°C) and a steam bath (45°C) are at your disposal.

Are there rooms where to unwind and relax?
Yes, there is a relaxation room with waterbeds, loungers, magazines and relaxing music, as well as a silence room. A tea corner with a selection of teas is available. 

What are the opening times of the fitness area?
The fitness room are open daily from 7 am to 7 pm.

What fitness equipment is there available?
In the fitness room you will find cardio equipment from Technogym: Unica training station, treadmill, Cyclette, Eclypse and stretching mats - all with panoramic views of Merano and the mountains.

Is it possible to relax outdoors and enjoy the sun?
In the Mediterranean garden, you will find comfortable sun loungers, romantic cabanas and quiet spots to relax - all right next to the panoramic infinity pool with wonderful mountain views.

Can my child access the pools and sauna area?
Children are only permitted to use the pools under parental supervision. In the sauna area and relaxation rooms, we ask all parents to ensure peace and quiet so that all guests can relax and enjoy themselves. Jumping into the pool is not permitted.

What amenities are included in all rooms as standard?
All rooms are furnished with a box-spring bed, floor-to-ceiling glass fronts, oak parquet flooring and natural spruce furniture. Comfortable reading chairs round off the feel-good ambience. All rooms have a balcony. All rooms have fiber optic WLAN, satellite TV, a safe (suitable for 15" laptop), a cool box, a kettle with tea set, hairdryer and cosmetic mirror as well as a wellness bag with bathrobes, sauna towels and pool towels.

How do room categories differ from each other?
The room categories differ mainly in terms of size, location and facilities. Prices are flexible and depend on the current occupancy rate and travel period.  It is possible to use a room for one single person, for which a surcharge of 1.3 to 1.9 times the daily rate is charged on average.

Are there storage rooms for our hiking equipment?
Yes, there are several storage areas: a hiking room with shoe shine polisher and shoe dryer as well as a bike room with bike racks, sockets for e-bikes and bikes with a workbench for repairs.

Can I wash and dry my clothes / laundry during the stay at the Kiendl?
Yes, Hotel Kiendl has a laundry room with washing machine and dryer. You can purchase detergent (laundry tabs) for €1 at reception. This allows you to wash and dry your clothes conveniently.

Is there enough room for children to play?
Yes, there is plenty of greenery around the hotel. A play area with swings, slide, sandpit and playhouse as well as table tennis invites your children to discover and play.

Can children access the pool area and the wellness are?
Sure. We ask all parents to ensure that the relaxation areas such as the sauna and pools can be used as places of retreat for relaxation. The pools may only be used under parental supervision and jumping into the pool is not permitted.

Are there special child-friendly dishes for dinner?
Yes, we offer child-friendly, alternative dishes for our younger guests.

Are dogs allowed at the Kiendl?
Yes, we welcome clean, well-groomed and quiet dogs in limited numbers. Please inform us of your dog's breed, age and weight before booking.

Do dogs have access to all hotel areas?
Dogs must be kept on a leash in all areas of the hotel. Dogs are not allowed in the following areas: pool and sunbathing area (indoor & outdoor) and the garden terrace during breakfast and dinner.

Can I bring my dog with me during breakfast and dinner?
Yes, dogs are welcome in the air-conditioned “Castanea” dining room. However, dogs must be kept on a leash.
Please bring your own dog blanket and all important utensils and food from home.

When does my reservation become definite?
Your reservation becomes definite as soon as you have booked the room and we have confirmed the booking via e-mail. The reservation becomes binding once we have received your deposit within 72 hours after the confirmation email.

How do I pay the deposit?
You will find all details regarding the deposit in your booking confirmation email under the menu item “Prepayment & travel insurance”. The deposit can be paid online via our secure payment page or by bank transfer. 

Which payment methods are accepted on site?
You can pay by VISA or Mastercard as well as cash (banknotes up to €100, within the Italian cash limit).

Can I settle the bill on the day before my depature?
Yes, it is possible to pay the hotel bill before arrival by bank transfer.

What advantages do I get by booking directly on the hotel website?
When booking via our official website, we guarantee you  the best available price (best price guarantee). Our prices are  updated daily and are based on availability and demand.

What are the cancellation conditions for a booking?
A processing fee of €50 will be charged for each cancellation, regardless of the
time of cancellation. The other cancellation conditions are as follows:
- Up to 30 days prior to arrival: no additional cancellation costs. Your deposit will be refunded minus the processing fee.
- From 29 days before arrival until the day of arrival (incl. “no-show”) or in the event of early departure: 90 % of the total booking value will be charged. Your deposit will be deducted from it.

What happens if I have to cancel or interrupt my trip on short notice?
In this case, our above-mentioned cancellation conditions apply. In order to protect yourself against possible costs, we strongly recommend that you take out a Trip cancellation protection Hotel Cancellation Plus.

Is it possible to take out a travel cancellation insurance when booking the room?
You are welcome to sign up for travel cancellation insurance directly on our website. You can pay the insurance premium conveniently online together with your deposit.
Here you will find the complete service description and insurance conditions.

What does the trip cancellation protection "Hotel Cancellation Plus" include?
You can find all the relevant information on the following page: https://www.hotel-kiendl.com/en/online-payment
Tip: You can conveniently pay the insurance premium online together with your deposit.